top of page

Cancellation and Refund Policy

Last updated: 15 October 2026.

Changing or cancelling an appointment

Please give us at least 24 hours' notice to cancel or reschedule, by phone on 020 3457 2046, by WhatsApp or by email to info@skinlabmedispa.co.uk. There is no charge for changes made within this notice period. If you paid a £50 deposit, it is refunded in full when you cancel within the notice period, or we can move it to your new date.

Late cancellations and missed appointments

If you cancel inside the notice period or do not attend, we will keep your £50 deposit. If you did not pay a deposit, there is no charge. We reserve a practitioner's time for every booking, so this helps us stay fair to other patients. We will always consider genuine emergencies and illness.

If we need to cancel

If we have to cancel or move your appointment, we will tell you as soon as possible and offer you the next available slot or a full refund of anything you have paid.

If treatment cannot go ahead for medical reasons

If your practitioner decides at consultation that a treatment is not suitable or safe for you, there is no charge for that treatment. Any amount paid for it, including your deposit, will be refunded in full.

Refunds

Once a treatment has been carried out, it cannot be refunded because it cannot be reversed. If you are unhappy with a result, please contact us within 14 days so we can review it with you. Where an agreed review or adjustment is included, we will offer it free of charge. Approved refunds are returned promptly to the original payment method.

Courses and packages

Courses and packages cannot be transferred to another person. If you need to stop a course part-way, please contact us and we will confirm what can be refunded, taking into account any sessions already used.

IV drip memberships

  • Memberships are monthly rolling with no minimum term.

  • You can cancel with 30 days' written notice by emailing info@skinlabmedispa.co.uk or through your Wix account under My Subscriptions. Membership stays active until the end of the notice period.

  • Unused drips do not roll over and expire at the end of each billing month.

  • A missed appointment without 48 hours' notice counts as a used session.

  • A membership can be paused for up to one month per year. Email us at least 7 days before your next payment.

  • Membership prices may change with 30 days' written notice.

Your legal rights

Nothing in this policy affects your statutory rights as a consumer, including any right to cancel a contract made at a distance and any right to a remedy if a service was not provided with reasonable care and skill.

Contact

Questions about a cancellation or refund: info@skinlabmedispa.co.uk or 020 3457 2046.

bottom of page